Support FAQ
Customer Support: (866) 64-CAP-LS (866-642-2757)
Live phone support Monday-Friday, 8 a.m. - 5
p.m., central time.
- I purchased my enrollment and haven't received my access code.
- I received my access code, but it doesn't seem to work.
- How do I get my user name and password?
- I forgot my user name and/or password. What can I do?
- My user name and password no longer work.
- I purchased enrollments for two people and received only one access code.
- Now that I have an access code, when can I expect to receive my print materials?
- I purchased my enrollment and never received an order confirmation.
- Why does everyone in my group have the same access code?
I purchased my enrollment and haven't received my access code.
If you purchased the course as an individual, your access code will be sent via e-mail within one business day of your order being processed.
If you are taking the course through your organization or a university, contact your course administrator and/or instructor for assistance.
I received my access code, but it doesn't seem to work.
Be sure to enter your access code exactly as shown; it is case-sensitive. If you are still experiencing trouble with your access code, please call (866) 64-CAP-LS (866-642-2757), Monday through Friday, 8 a.m. - 5 p.m., central time, for assistance.
If you are taking the course through your organization or a university, it's possible that the maximum number of users that your organization or institution purchased has been filled. Contact your course administrator and/or instructor for assistance.
How do I get my user name and password?
If you purchased the course as an individual, you should have received an access code within one business day of your order being processed. Enter this access code into the Access code box of the ISA CAP Learning System enrollment page, accept the default and click OK. You will be led through the process of creating a user name and password.
In some cases, your organization or institution will provide you with a user name and password. If you are taking the course through your organization or a university, contact your course administrator or instructor.
I forgot my user name and/or password. What can I do?
To request an e-mail reminder of your user name and/or password, click here.
My user name and password no longer work.
If your user name and password are no longer working, your course may have expired. The online course is available for 1 year following the first time you enroll in it. You can call (866) 64-CAP-LS (866-642-2757), Monday-Friday, 8 a.m. - 5 p.m., central time, with questions.
If you are taking this course through a university, your class may have expired. After your class expires, your user name and password will no longer allow you to gain access to the course. If your class has not expired, please verify that you are using the correct user name and password.
I purchased enrollments for two people and received only one access code.
The one access code you received will allow you to enroll both people. Simply use the same access code twice to enroll each person and create individual user names and passwords.
Now that I have an access code, when can I expect to receive my print materials?
You will receive your print materials within five to seven days of receipt of your order. If you are taking the course through your organization or a university, your course administrator or instructor will distribute them.
I purchased my enrollment and never received an order confirmation.
An order confirmation is sent to the e-mail address entered when your order has been processed. If the e-mail address was entered incorrectly, you will not receive an order confirmation.
You can call (866) 64-CAP-LS (866-642-2757), Monday through Friday, 8 a.m. - 5 p.m., central time, to confirm your order.
Why does everyone in my group have the same access code?
The access code allows a specified number of people to access the course. For instance, if your organization or institution purchased this course for 15 people, they would all use the same access code to create 15 individual user names and passwords. Other groups would have a different access code.